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FREQUENTLY ASKED QUESTIONS

How do I change my delivery address/amend my order after it has been placed?

We try to process your order as soon as possible however we are unable to change your delivery address once it is shipped and with the couriers.To change your delivery address or amend your order, please contact us at hello@pared.com.au immediately and include relevant information such as order number and new delivery address to facilitate the process.

Can I cancel my order?

Please contact hello@Pared.com.au immediately and we’ll do our best to get that sorted!

Where can I try your sunnies on? Where can I find your stockists?

Please email hello@pared.com.au to request return authorisation.

Do you offer gift cards?

Yes, we do! You can choose to purchase an e-voucher via our online store with the added flexibility of choosing your desired gifting value. You can also add personalised messages. Click here

The frames I want are out of stock. What do I do?

We do our best to keep our frames well-stocked but sometimes it’s difficult to keep up with the demand, especially on some of our well-loved styles. If our products are backordered, it means that the item is temporarily out of stock but you may still purchase the item to reserve it for when it comes back in stock.Many of our frames are only available for a limited time, please contact us at hello@pared.com.au for more information.

Is it safe to shop on paredeyewear.com?

Yes, It’s completely safe! We ensure all your private information is kept secure and safe. Payments can be via credit card (MasterCard, Visa, Amex) or PayPal.

What are the payment options?

We are able to process payments made via credit card or via PayPal.We also offer Australian customers Afterpay.For more information on Afterpay please visit: https://www.afterpay.com.au/buy-with-afterpay/

I didn’t receive a confirmation email/tracking number. What now?

You should receive a confirmation email as soon as your order is placed. Your tracking number will be available to you once the order is booked in with the courier service. If you are encountering any problems, please contact hello@pared.com.au

Where do you ship from?

All orders are handled with care and shipped from our HQ in Melbourne, Australia

What countries do you ship to?

We ship worldwide! We do our best to get our sunnies to you but if you’re not sure about your country, please contact hello@pared.com.au

Who do I contact for…?

General enquiries/Feedback: hello@pared.com.au 

 Press/media/PR: press@pared.com.au 

 Marketing: tyla@pared.com.auInternational 

Sales: ed@pared.com.au / jenny@pared.com.au 

AUS Sales: michelle@pared.com.au 

USA Sales : gina@pared.com.au